FAQ

Orders are typically processed within 1 business day. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

We begin processing orders quickly to ensure fast delivery. If you need to make changes, please contact us at info@thegroveline.com as soon as possible. We cannot guarantee that modifications or cancellations will be possible once an order has been processed.

Once your order has been shipped, you will receive a confirmation email containing a DHL Express tracking number.

Please check your spam or junk folder first. If you still cannot find it, contact us at info@thegroveline.com.

We ship worldwide from Belgium.

All orders are shipped via DHL Express.

Delivery times vary depending on the destination country. Estimated delivery times will be displayed during checkout.

Yes. All displayed prices include applicable taxes where required.

For orders shipped outside the European Union, local customs authorities may apply duties, taxes, or import charges. These charges are the responsibility of the customer.

You may return eligible items within 14 days of receiving your order.

Items must be unworn, unused, with original tags attached, and returned in their original condition.

No. If you would like a different item or size, please return your purchase and place a new order.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Approved refunds are issued to the original payment method within 14 days after we receive and inspect the returned item.

Yes. Sale items may be returned under the same conditions as regular-priced items.

Please refer to the size guide available on each product page. If you are between sizes, we generally recommend selecting the larger size for a more comfortable fit.

Some products may be restocked, while others are released in limited quantities. Follow our newsletter and social channels for updates.

We strive to display product colors as accurately as possible. However, colors may vary slightly depending on your screen settings and device.

The Grove Line products are designed with a focus on quality, timeless aesthetics, and craftsmanship.

Material composition is listed on each product page. We carefully select materials based on quality, durability, and design standards.

We accept Visa, Mastercard, PayPal, and bank transfer.

Yes. Payments are processed through secure payment providers and encrypted checkout systems.

No. Guest checkout is available, but creating an account allows you to manage orders and save your information for future purchases.

The Grove Line is a fashion brand focused on timeless clothing, accessories, and leather goods designed to combine quality, craftsmanship, and modern style.

You can reach us by email at info@thegroveline.com.

We aim to respond to all customer inquiries within 1–2 business days.